Privacy Policy

Introduction

excoripenk B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website excoripenk.life or use our car warranty and protection services.

As a company registered in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and other applicable European Union privacy laws.

Data Controller

excoripenk B.V. is the data controller for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us, information automatically collected when you use our services, and information from third-party sources when necessary for our business operations.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Vehicle information (make, model, year, VIN, mileage, condition)
• Payment and billing information
• Insurance and warranty history
• Communications with our customer service team
• Survey responses and feedback

Information Automatically Collected

• Website usage data (pages visited, time spent, clicks)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Location data (when permitted)

How We Use Your Information

We explain how we use your information to provide our automotive warranty and protection services, improve our offerings, and communicate with you about relevant products and services.

Primary Uses

• Providing warranty and protection services
• Processing claims and payments
• Customer support and communication
• Service improvement and personalisation
• Compliance with legal obligations

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract performance: To provide our warranty services
• Legitimate interests: To improve our services and prevent fraud
• Legal compliance: To meet regulatory requirements
• Consent: For marketing communications (where required)

Data Sharing and Disclosure

We may share your personal data with:

• Authorised repair facilities and service providers
• Insurance partners and underwriters
• Payment processors and financial institutions
• Legal and regulatory authorities when required
• Professional advisors (lawyers, accountants, auditors)
• Service providers who assist with our business operations

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Generally, we keep customer data for the duration of your warranty coverage plus seven years for legal and regulatory compliance. Website usage data is typically retained for two years. You can request deletion of your data subject to our legal obligations and legitimate business needs.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Transfer your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing

To exercise these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. For material changes, we may provide additional notice.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.